Refund policy

We want you to be pleased with your purchase. Eligible items may be returned within 14 days of delivery.

To qualify for a return, the item must be unused, unworn, unmarked, undamaged, and in its original condition and packaging where applicable. Books and Bibles must not contain writing, highlighting, folded pages, damaged covers, or other signs of use. 

A receipt, order confirmation, or other proof of purchase may be required.

Non-returnable and final-sale items:

Gift cards, digital products, personalized or customized products including engraved or imprinted Bibles, products specifically marked "Final Sale," and special-order products identified as non-returnable at the time of purchase cannot normally be returned.

If you receive an incorrect, defective or damaged item, please contact us as soon as reasonably possible and provide your order number and photographs of the product and packaging when applicable. We will work with you to arrange a replacement, refund, or other appropriate solution.

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are generally non-refundable unless the return resulted from our error or the product was defective or damaged upon arrival.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears in your account. 

Order cancellations:

You may request cancellation within 24 hours after placing your order, provided the order has not already been fulfilled or shipped. Once and order has been fulfilled or shipped, it must be handled under our return procedure. 

Nothing in this policy limits any rights or remedies available to consumers under applicable Canadian or Alberta consumer protection law.